Explore Shop

FAQ

 

Order Issues

I’m missing an item from my order, what do I do?

You can contact us and provide any supported proofs. You will be provided with missing parts or items for free.

What do I do if I receive a faulty item in my order?

You can contact us. We will provide the replacements for free. 

In case that product price is higher , you will be provided with free return shipping and we will refund you the full money.

 

Delivery

What should I do if my order hasn’t been delivered yet?

You can contact us. We will provide you the best solution. But we can assure that products will be delivered within a month.

How can I find your international delivery information?

You can see those details on my account page.

Can I track the delivery of my order?

All the products will be shipped out with a traceable tracking , So you will be able to track the package until it delivers .

 

Returns & Refunds

What is your International Returns Policy?

► You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half.

► All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return

► We will refund YOUR FULL AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from eBay. OR, you may choose to have a replacement.

► We will bear all the shipping cost if the product(s) is (are) not as advertised or Damaged.

► Free replacements are provided for damaged goods.

 

I’m an International customer. How do I return something to you?

Yes you can.

Can I return an item for an exchange instead of a refund?

Yes you can.