Frequently Asked Questions

Please contact us at support@zorrolightersshop.com with your order number, the email address used at checkout, and photos of the package if possible. We will review the issue and provide a suitable solution.

Please contact us with your order number and clear photos of the issue. If the item is confirmed to be faulty, damaged, or incorrect, we will arrange a replacement or refund.

Please check your tracking information first. Delivery may take longer due to customs checks, public holidays, or postal delays. If your order is taking longer than expected, contact us with your order number and tracking number so we can help review the delivery status.

You can view shipping information on our Shipping Policy page or track your order through My Account.

Yes. Orders are shipped with tracking where available. Once your tracking number is provided, you can use it to follow your package until delivery.

We accept eligible returns within 30 days of delivery. Items must be unused, unfuelled, and returned in original packaging. For faulty, damaged, or incorrect items, please contact us with photos so we can arrange a replacement or refund.

Email support@zorrolightersshop.com with your order number, the reason for return, and photos if the item is faulty, damaged, or incorrect. Please wait for our return instructions before sending the item back.

If the item is faulty, damaged, or incorrect, we cover the return shipping cost. For change-of-mind returns, the buyer is responsible for return shipping.

Yes, eligible items may be exchanged if they are unused, unfuelled, and returned in original packaging within 30 days of delivery. Please contact us first before sending the item back.